Senior Customer Service Representative – Onsite (Dover, DE)

Location: Onsite at 838 Walker Road, Dover, Delaware, USA, five days a week. Shifts are 11am–8pm or 8am–5pm. Applicants must be legally authorized to work in the United States without employer sponsorship.

Salary: $34,000–$57,500 USD per year, plus eligibility for a bonus.

Company

hirify.global provides professional information, software solutions, and services for healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors.

What you will do

• Manage complex customer inquiries, escalated issues, and non-standard operational problems.
• Conduct advanced troubleshooting and provide in-depth solutions.
• Refine customer service processes and procedures.
• Mentor and support junior associates.
• Analyze customer feedback and recommend service improvements.
• Maintain accurate customer documentation and prepare customer service metrics reports.

Requirements

• High school diploma or equivalent.
• Three to five years of experience in a similar customer service role is preferred.
• Advanced verbal and written communication, analytical, problem-solving, and customer advocacy skills.
• Strong knowledge of company products and services and proficiency with CRM systems.
• Ability to collaborate across departments and provide detailed customer training.
• Legal authorization to work in the United States without current or future employer sponsorship.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance.
• Vacation, sick time, and paid parental leave.
• Onsite interview participation may be required.

Hiring process

• Interviews assess individual skills, experience, and communication style.
• In-person interviews and appearance onsite at a hirify.global office may be required.
• Use of AI-generated responses or third-party support during interviews may result in disqualification.