Senior Customer Service Representative (Onsite)

Location: Onsite at 838 Walker Road, Dover, Delaware, USA, five days a week. Shift options are 11am–8pm or 8am–5pm. Must be legally authorized to work in the United States without employer sponsorship.

Salary: $34,000–$57,500 USD annually, plus eligibility for a bonus.

Company

hirify.global provides professional information, software solutions, and services for healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors.

What you will do

• Manage complex customer inquiries, escalated issues, and advanced troubleshooting through resolution.
• Provide in-depth customer solutions, education, and support.
• Analyze customer feedback and service metrics, then recommend improvements.
• Refine customer service processes, procedures, and documentation accuracy.
• Mentor junior associates and collaborate on cross-functional customer service projects.
• Maintain current knowledge of industry trends and company products.

Requirements

• Legal authorization to work in the United States without current or future employer sponsorship.
• High school diploma or equivalent.
• Three to five years of experience in a similar customer service role is preferred.
• Advanced verbal and written communication, analytical, problem-solving, and CRM skills.
• In-depth knowledge of company products and services, with the ability to learn corporate services.
• Ability to provide customer training, advocate for customer needs, and collaborate across departments.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.
• Interviews may include in-person participation at a hirify.global office.

Hiring process

• Interviews assess individual skills, experience, and communication style without AI tools or external prompts.
• Applicants may be required to appear onsite at a hirify.global office during the recruitment process.