Customer Success Manager, Digital

Location: Cleveland, Ohio; at least 3 days onsite in the Cleveland office

Company

hirify.global develops a digital marketing platform that helps organizations use search and digital marketing data to improve brand visibility and performance.

What you will do

• Manage a portfolio of approximately 60 customer accounts and build trusted relationships with key stakeholders.
• Understand customer goals and create success plans that support adoption and measurable value.
• Introduce platform features and best practices to help customers maximize hirify.global.
• Monitor customer health, identify adoption risks and opportunities, and coordinate cross-functional solutions.
• Prepare quarterly plans, presentations, rollout plans, proposals, and other customer-facing materials.
• Track customer success metrics, identify trends, and uncover improvement opportunities.

Requirements

• Bachelor’s degree required.
• At least 1 year of relevant experience in a customer-facing or digital marketing role.
• Strong communication, relationship-building, and presentation skills.
• Ability to communicate effectively in a fast-paced, high-cadence environment.
• Interest in or knowledge of digital marketing, search, and the evolving digital landscape.

Culture & Benefits

• Collaborative, curious, and supportive work environment with opportunities to learn and grow.
• Medical, dental, and vision insurance with multiple package options.
• 15–23 days of paid time off depending on tenure, plus 10 paid holidays.
• Pre-tax commuter benefits and company contributions for parking or public transit costs.
• Fitness benefits, therapy and professional coaching sessions, paid parental leave, and pet wellness and insurance plans.