Implementation Manager, Commercial (Travel)

Location: Hybrid role requiring work three days per week from the Chicago office at 500 W Madison St, Chicago, IL 60661

Salary: Total OTE of $12,000–$130,000 USD, including base salary and variable compensation; equity is provided to all employees.

Company

hirify.global is an AI-native travel technology platform powering business travel, group travel, human agents, and AI agents for more than 40,000 customers and nearly 2 million travelers.

What you will do

• Design and execute onboarding strategies for new customer opportunities ranging from $200K to $1M.
• Drive product adoption across hirify.global’s full platform during customers’ first months.
• Partner with Sales and Account Management from signed contract through the first booking.
• Lead scalable implementation processes, adoption initiatives, and first-year customer onboarding.
• Lead customer meetings, deliver training, and serve as a trusted advisor.

Requirements

• At least three years of experience in sales, account management, customer success, or implementation.
• Subject matter expertise in onboarding and customer success.
• Problem-solving and consultative communication skills with the ability to anticipate customer needs and remove friction.
• Experience owning performance goals, customer engagement targets, onboarding milestones, and adoption benchmarks.
• Strong cross-functional collaboration skills across Sales, Account Management, and customer-facing teams.
• Ability to work three days per week from the Chicago office.

Nice to have

• Experience building configuration and rollout plans.
• Experience drafting mutual success plans and coordinating handoffs across go-to-market teams.

Culture & Benefits

• Hybrid-hub model with office-based and fully remote work environments depending on role requirements.
• Competitive base pay tied to role and experience.
• Equity for all employees; some roles may also include bonuses or commissions.
• Benefits vary based on employment type, location, and other factors.