Customer Success Manager (Mexico City) (AI)

Location: Mexico City, Mexico; hybrid work model with 4 days per week on-site and approximately 25% annual travel.

Base salary range: 1,325,000–2,300,000 MXN annually. A discretionary performance bonus may also be awarded.

Company

hirify.global provides AI-powered process automation for enterprise organizations, with more than 25 years of experience in automating business processes.

What you will do

• Govern customer account strategies by translating business goals into prioritized roadmaps and executive actions.
• Lead adoption initiatives that help customers build, manage, and scale hirify.global applications independently.
• Monitor account health and mitigate business, program, implementation, and technical risks.
• Identify expansion opportunities and develop data-backed business cases for additional software investment.
• Advise engineering teams, business stakeholders, and C-level executives on aligning technology with corporate strategy.
• Recommend process improvements and technology solutions involving AI, Data Fabric, robotic automation, and enterprise orchestration.

Requirements

• Bachelor’s degree from an accredited institution, preferably in a technical or analytical field; equivalent experience is not accepted in lieu of a degree.
• 10+ years of combined experience in technology, enterprise account strategy, or technical consulting.
• Experience acting as a trusted advisor, guiding technical teams, and delivering measurable business value for enterprise customers.
• Understanding of large-scale enterprise platforms, system integration, complex software architectures, project management, and Agile practices.
• Willingness to travel approximately 25% annually for in-person customer engagement.

Nice to have

• 5+ years of experience in customer success management, program management, account management, or executive advisory services.
• Hands-on experience implementing, configuring, deploying, or testing enterprise SaaS or PaaS solutions.
• Knowledge of advanced data architecture or enterprise architecture frameworks.
• Experience with Salesforce or ServiceNow.

Culture & Benefits

• Department-specific onboarding, continuous learning, mentorship, and the First-Friend program.
• Leadership development, hirify.global University training, skills-based training, and tuition reimbursement.
• Flexible time off, paid parental leave, health coverage, life and disability insurance, wellness programs, and financial benefits.
• Retirement or pension benefits, including a 401(k) plan with company match where applicable, plus employee stock purchase and referral programs.
• Inclusive employee community supported by employee-led affinity groups.