Technical Account Manager (Fintech)

Location: Remote from Mexico, based in Mexico City

Company

hirify.global provides a payment platform for merchants, supporting online payment operations, integrations, transaction processing, and technical account growth.

What you will do

• Monitor merchant performance, transactions, errors, declines, latency, anomalies, dashboards, and alerts.
• Serve as the primary technical contact for merchants after go-live and explain integrations, configurations, technical flows, and platform behavior.
• Triage, escalate, track, and communicate merchant incidents with Engineering, Product, Support, Operations, and Account Management.
• Identify opportunities to improve payment performance, acceptance rates, routing, fraud flows, provider configuration, and processing costs.
• Support adoption of new payment methods, providers, features, and technical capabilities.
• Prepare merchant health reports and maintain documentation covering configurations, integrations, customizations, providers, and known risks.

Requirements

• At least 3 years of experience in Technical Account Management, Merchant Support, Solutions Engineering, Technical Customer Success, or a similar role.
• Strong understanding of online payment ecosystems, including APIs, SDKs, transaction flows, processors, acquirers, fraud tools, chargebacks, refunds, captures, and 3DS.
• Experience with incident management, post-launch technical operations, troubleshooting, and client-facing support.
• Ability to analyze logs, dashboards, error patterns, transaction behavior, and operational metrics.
• Fluent Spanish and English required.
• Experience working with Latin American merchants required.

Nice to have

• Experience working in a startup environment.

Culture & Benefits

• Remote work arrangement.
• Equal opportunity workplace committed to diversity and inclusion.