Customer Success Associate

Location: Mexico City, Mexico; full-time hybrid work with required office attendance in Roma Norte.

Company

hirify.global supports a global client portfolio through its Customer Success organization.

What you will do

• Provide high-quality support to a global portfolio of clients.
• Improve the customer experience and represent customer needs internally.
• Drive customer adoption, retention, and growth.
• Manage and escalate support tickets using Zendesk, HubSpot, and Linear.
• Manage the customer portfolio and encourage increased spend from existing companies.
• Document processes and recommend enhancements to the internal team.

Requirements

• At least 2 years of experience in support roles.
• Fluency in English and Spanish is mandatory.
• Strong written and spoken communication skills.
• Curiosity about how the business operates and the ability to understand operational details.
• Proactive, self-directed, motivated, collaborative, and hands-on working style.
• Ability to adapt quickly and pivot in a changing environment.

Nice to have

• Experience with Zendesk or HubSpot.
• Fluency in Portuguese.

Culture & Benefits

• Hybrid work arrangement with office attendance in Roma Norte, Mexico City.
• Hands-on role within a global Customer Success team.
• Opportunity to contribute to customer experience improvements and internal process enhancements.