Manager, Starlink Customer Success (Asia-Pacific & Oceania)

Location: Bastrop, Texas, United States; onsite five days per week. Regular travel throughout Asia-Pacific and Oceania and to other SpaceX locations is required, with availability for early mornings, evenings, and occasional weekends.

Company

SpaceX develops technologies intended to enable human life on Mars, including Starlink high-speed, low-latency internet services.

What you will do

• Lead, hire, coach, and develop Customer Success Managers, Leads, and Specialists across Asia-Pacific and Oceania.
• Grow revenue, retention, and expansion across an existing enterprise reseller customer base.
• Identify and close opportunities to expand Starlink hardware, service, data, and product usage.
• Build reliable hardware and service forecasts and identify regional demand, opportunities, and risks.
• Resolve billing, payment, regulatory, capacity, logistics, product availability, and activation issues that block growth.
• Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics teams.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 6+ years of experience in customer success, account management, sales, or another commercial role involving a technical product.
• 3+ years owning and growing an existing customer book with responsibility for revenue, retention, or expansion.
• 2+ years of direct people-management experience.
• Experience managing enterprise customers across multiple countries or markets.
• Must be able to work onsite five days per week in Bastrop, Texas, meet international travel requirements, and hold or be eligible to obtain U.S. export authorizations under ITAR.

Nice to have

• Experience leading a commercial book across Asia-Pacific and Oceania.
• Experience managing geographically distributed teams and customers across different regulatory, billing, logistics, and product environments.
• Strong financial understanding of pricing, billing, collections, and payment terms.
• Experience in telecommunications, satellite, connectivity, networking, or another technical industry.

Culture & Benefits

• Player-coach role combining people leadership with direct involvement in key customers, growth opportunities, renewals, payment issues, and escalations.
• Work with geographically distributed teams and customers across multiple time zones and markets.
• Regular international travel across Asia-Pacific and Oceania is part of the role.
• Employment is governed by merit, competence, and qualifications as an equal opportunity employer.