Customer Success Manager, Retail & Consumer Goods

Location: Remote in the United States; occasional in-person customer meetings may be required.

Company

hirify.global provides advertising software that enables brands to run measurable performance campaigns across Connected TV, web, and mobile.

What you will do

• Manage a strategic portfolio of mid-market customers in the Retail & Consumer Goods vertical throughout the customer lifecycle.
• Build trusted relationships with stakeholders by understanding customer goals, business models, competitive landscapes, and marketing strategies.
• Drive retention, revenue growth, and expansion through account planning, business reviews, campaign optimization, and strategic recommendations.
• Identify expansion opportunities and partner with Sales Executives to grow customer investment and achieve shared revenue goals.
• Lead onboarding and help customers adopt the hirify.global platform, realize value quickly, and achieve measurable business outcomes.
• Monitor account health, resolve risks proactively, collaborate cross-functionally, and help develop playbooks and best practices.

Requirements

• 3–6 years of experience in Customer Success, Account Management, or a similar customer-facing role managing strategic customer relationships.
• Experience in digital advertising, Connected TV, SaaS, AdTech, MarTech, or performance marketing, with the ability to develop expertise in the assigned industry vertical.
• Proven success driving customer retention, revenue growth, and expansion across a dedicated book of business.
• Strong relationship-building, communication, and presentation skills, including experience influencing stakeholders, serving as a trusted advisor, and leading executive business reviews.
• Experience partnering closely with Sales Executives to deliver customer outcomes and shared business results.
• Ability to use data and performance insights to identify opportunities, solve problems, and demonstrate business value.
• Experience with Salesforce, Intercom, or similar CRM and customer engagement platforms.
• Comfort owning customer relationships and presenting over Zoom in a digital remote environment; occasional in-person customer meetings may be required.

Nice to have

• E-commerce experience within retail or consumer products verticals.

Culture & Benefits

• Remote digital work environment with a people-first culture centered on trust, ambition, quality, radical honesty, and compassionate leadership.
• Opportunity to work with Connected TV advertising technology focused on measurable conversions, revenue, and site visits.
• Role includes exposure to retail seasonality, promotional calendars, margin and inventory dynamics, and performance marketing strategy.