Director, Customer Onboarding

Location: New York City office; hybrid

Base wage: $166,000–$214,000 per year

Company

hirify.global provides an HR platform and related services that help businesses manage people operations and focus on running their businesses.

What you will do

• Lead, expand, and mentor a 40+ person Customer Onboarding organization.
• Set onboarding strategy, prioritize OKRs, and hire, train, and develop managers and onboarding professionals.
• Optimize the customer onboarding journey and design operational and technical experiences that deliver customer value.
• Launch programs that drive early product adoption, add-on service adoption, and marketplace integration usage.
• Partner with Growth & Retention, Product, Marketing, Sales, and Revenue leadership on onboarding and expansion strategies.
• Represent the customer voice and promote a customer-centric approach across the organization.

Requirements

• At least 10 years of professional experience, ideally in onboarding, implementation, customer success, account management, customer support, or professional services.
• At least 6 years of experience managing large customer-facing teams, ideally with 40+ employees.
• Experience leading managers and building adoption and revenue expansion plans.
• Ability to architect scalable onboarding and implementation delivery models for complex products.
• Data-driven decision-making skills, with experience experimenting and iterating on processes.
• Customer advocacy, strong communication, consultative problem-solving, adaptability, ownership, curiosity, and alignment with hirify.global’ core values.

Nice to have

• Experience in technology or SaaS.

Culture & Benefits

• Welcoming, casual, and supportive entrepreneurial environment.
• Company retreats and opportunities to learn from leaders in the startup community.
• Benefits and wellness program offerings.
• Values centered on camaraderie, openness, grit, integrity, and simplicity.
• Commitment to diversity, inclusion, equal opportunity, and reasonable accommodations.