Director, Customer Growth - Americas (B2B SaaS)

Location: Remote within the United States. Candidates must reside in an authorized state. New York City–area candidates are expected to work a hybrid schedule; candidates elsewhere should be within the Eastern Time Zone.

Base salary: $153,000–$195,000 per year, plus variable compensation.

Company

hirify.global provides an HR technology SaaS platform that helps mid-size businesses manage, connect, develop, and retain their people.

What you will do

• Own Customer Growth performance across the US, Canada, and Latin America, including expansion ARR, upsell, cross-sell, and renewal uplift.
• Lead Account Management and Renewal Management through managers, establishing strategy, operating cadence, forecasts, and performance standards.
• Build a scalable Hunt and Harvest model using account tiering, intent data, lifecycle triggers, adoption insights, and structured commercial plays.
• Improve forecasting, pipeline coverage, deal velocity, productivity, and average deal size through Salesforce, Clari, AI-enabled workflows, automation, and smart bundles.
• Coach teams on value-led selling, MEDDPICC, complex deal execution, and executive customer relationships.
• Partner with Customer Success, Sales, RevOps, Marketing, Product, Finance, Legal, and other teams while recruiting and developing the regional organization.

Requirements

• 5+ years leading Account Management, Customer Growth, Expansion Sales, Renewals, or another commercial post-sales organization in a high-growth B2B SaaS environment.
• Experience owning regional recurring-revenue targets and delivering growth through upsell, cross-sell, renewal uplift, NRR improvement, and churn-risk management.
• Experience leading managers and multiple commercial teams or motions, including coaching leaders and individual contributors.
• Strong forecasting, pipeline generation, deal inspection, performance management, QBR, and renewal coverage skills in a quota-carrying SaaS environment.
• Proficiency with Salesforce, revenue intelligence and forecasting platforms such as Clari, outreach platforms, and MEDDPICC or a comparable methodology.
• Must reside in one of the authorized US states; NYC metro candidates must work hybrid, and other candidates should be within the Eastern Time Zone.

Nice to have

• Experience in HR technology, HRIS, or a related enterprise software category.
• Experience leading Account Management and Renewal organizations together.

Culture & Benefits

• Remote work for eligible US-based employees, with a hybrid model for the NY metro area.
• Temporary work from anywhere for up to two months per year after six months.
• Competitive compensation, comprehensive medical, dental, and vision coverage, and pre-IPO equity.
• 401(k) with a 3% company match, wellness stipend, Headspace membership, and home office allowance.
• Paid time off, company holidays, quarterly Balance Days, birthday leave, and paid Social Impact days.