VP, Customer Success (SaaS)

Location: Remote (United States)

Salary: $175,000–$225,000 USD per year plus target variable opportunity

Company

hirify.global is a SaaS company focused on employee recognition, engagement, and workplace culture.

What you will do

• Define and lead the Customer Success and Support strategy across onboarding, adoption, value realization, retention, expansion, and advocacy.
• Lead, recruit, develop, and scale a high-performance Customer Success organization.
• Partner with Sales, Marketing, Product Development, and Enablement to align the end-to-end customer journey and go-to-market strategy.
• Drive customer ROI realization, upsell, cross-sell, professional services, retention, and expansion revenue.
• Represent the customer voice to Product and Engineering through data-driven feedback on needs, product experience, adoption, and retention.
• Manage executive customer relationships, escalations, operational improvement, organizational budget, and external thought leadership.

Requirements

• 8+ years of progressive leadership experience in Customer Success, Account Management, or post-sales functions within B2B SaaS.
• 3+ years in Director-level or above leadership roles, including managing multi-level teams and scaling organizations.
• Deep expertise in SaaS business models, customer lifecycle management, retention, expansion, and advocacy.
• Experience with strategic planning, budget ownership, forecasting, KPI development, analytics, and operational excellence.
• Experience developing customer success models such as high-touch, tech-touch, community-led, or managed services.
• Strong understanding of sales methodologies and their intersection with customer success, plus adaptability in a fast-paced startup environment.

Nice to have

• Experience in HR Tech, employee engagement, or performance management.

Culture & Benefits

• Remote work within the United States.
• Opportunity to shape a scalable customer experience and a company-wide competitive differentiator.
• Target variable compensation in addition to the stated annual salary.
• Fast-paced startup environment emphasizing accountability, continuous learning, customer-centricity, and operational rigor.