Customer Success Strategy Director (Networking Services)

Location: Onsite in Houston, Texas, or Raleigh, North Carolina; primarily working from an HPE office.

Salary: USD 170,000–412,500 annual base salary in North Carolina and Texas; variable incentives may also be offered.

Company

hirify.global is a global edge-to-cloud company providing solutions that connect, protect, analyze, and manage data and applications from edge to cloud.

What you will do

• Define the global Customer Success strategy and multiyear roadmap for Networking Services.
• Establish a customer lifecycle framework covering onboarding, adoption, value realization, support, renewal, expansion, and advocacy.
• Accelerate SaaS adoption and utilization through scalable digital and human engagement strategies.
• Define differentiated customer experiences based on purchased services, installed base, entitlements, lifecycle stage, and business criticality.
• Develop digital Customer Success capabilities such as guided onboarding, proactive communications, customer health insights, and automated interventions.
• Lead governance and cross-functional execution across Services, Sales, Support, Product, Delivery, Renewals, and Digital Experience.

Requirements

• Leadership experience in Customer Success, customer experience, SaaS, services strategy, or technology services.
• Experience developing global customer lifecycle or Customer Success strategies.
• Strong understanding of SaaS adoption, customer health, recurring revenue, retention, and expansion.
• Experience integrating digital engagement, analytics, automation, and human interactions.
• Proven ability to lead cross-functional transformation and influence senior stakeholders.
• Strong strategic planning, executive communication, and data-driven decision-making skills.

Nice to have

• Experience in enterprise networking, cloud, infrastructure, cybersecurity, or technology services.
• Experience with services segmentation, support differentiation, entitlements, or installed-base strategies.
• Familiarity with CRM, Customer Success platforms, digital experience tools, telemetry, analytics, and AI.

Culture & Benefits

• Health, financial, and emotional wellbeing benefits for employees and their loved ones.
• Personal and professional development programs supporting career growth and internal mobility.
• Inclusive workplace with accessibility accommodations available during the application and interview process.
• Benefits and employment provisions applicable to US-based employees.