Customer Strategy Lead

TL;DR

Customer Strategy Lead: Developing and nurturing client relationships to drive achievement of business goals using hirify.global’s commerce platform with an accent on strategic alignment, customer retention, and identifying upsell opportunities. Focus on mastering product portfolio, providing valuable data insights, and acting as a voice for customer feedback.

Location: Hybrid role (4 days/week in office) based in Seattle

Salary: $160,000 – $180,000 per year

Company

hirify.global is the first full-funnel connected commerce platform for the world's most innovative brands.

What you will do

• Develop trusted relationships with client executives and ensure strategic alignment across internal and external stakeholders.
• Own customer retention for your business, proactively manage renewal risk, and identify upsell and product extension opportunities.
• Understand customers’ e-commerce goals, proficiencies, and shortcomings to position hirify.global’s products and services effectively.
• Partner with clients and ensure value realization from hirify.global insights to achieve business objectives.
• Gather valuable feedback from clients and act as a voice of the customer internally.
• Contribute to a positive working environment by training and mentoring CS team members and guiding strategic internal initiatives.

Requirements

• Bachelor’s degree in a relevant field.
• 6+ years of experience with a focus on client engagement at a SaaS company, agency, consumer brand, or retailer.
• 4+ years of experience working in eCommerce.
• 2+ years of people leadership experience.
• Proven experience in crafting stories and narratives through compelling data insights.
• Strong analytical skills with demonstrable experience using frameworks, data, and analytical tools.
• Proficiency in Microsoft Outlook, Excel, and PowerPoint.

Nice to have

• MBA degree.
• A background with traditional and digital marketing, buying, and measurement.
• Experience working in a startup, retail, digital advertising, or eCommerce environment.

Culture & Benefits

• Comprehensive benefit plans covering medical, dental, and vision.
• 401k plan plus company match.
• 20 days of Paid Time Off annually and 9 Paid company holidays.
• 100% Paid Parental Leave: 20 weeks for birthing mothers and 12 weeks for all other parents.
• Summer Fridays early close at 3 pm.
• Fully stocked kitchen snacks with fresh fruit and monthly catered lunches.