Customer Strategy Lead

Location: Hybrid role based in Seattle, with 4 days per week in the office

Salary: $140,000–$160,000 per year at the Associate Director level; $160,000–$190,000 per year at the Director level. Additional bonuses and incentives may apply.

Company

hirify.global is a connected commerce SaaS platform that provides brands with market insights, revenue metrics, behavioral analysis, and autonomous commerce functionality through a proprietary neural network.

What you will do

• Build trusted relationships with client executives and align internal and external stakeholders around customer goals.
• Own customer retention, renewal risk management, and expansion opportunities across the assigned business.
• Understand customers’ eCommerce goals and position hirify.global products and services to address their needs.
• Partner with clients to drive value realization from hirify.global insights and support achievement of business objectives.
• Gather customer feedback and represent the voice of the customer across Sales, Professional Services, Product, and Marketing.
• Train and mentor customer strategy team members while guiding strategic internal initiatives.

Requirements

• Bachelor’s degree in a relevant field.
• 6+ years of client engagement experience in a SaaS company, agency, consumer brand, or retail environment.
• 4+ years of eCommerce experience, ideally with a brand, manufacturer, or retailer.
• 2+ years of people leadership experience.
• Experience developing data-driven narratives, managing renewal and expansion conversations, and presenting to senior stakeholders.
• Strong analytical, organizational, collaboration, problem-solving, and communication skills; proficiency in Microsoft Outlook, Excel, and PowerPoint.

Nice to have

• MBA degree.
• Experience with traditional and digital marketing, buying, and measurement.
• Startup, retail, digital advertising, or eCommerce experience.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage with HSA company matching and FSA options.
• Fertility benefits, company-paid life insurance, paid parental leave, and a 401(k) company match.
• 20 days of paid time off plus 9 company holidays.
• Summer Fridays with a 3 p.m. logoff.
• Regular in-office social events, catered lunches, and a stocked kitchen with healthy snacks and fresh fruit.