Starlink Customer Success Manager, Latin America

Location: Hawthorne, California, United States. Other listed locations: Bastrop, Texas, and Redmond, Washington. The role requires willingness to work early mornings, evenings, and weekends for Latin America time zones and to travel across Latin America as needed.

Company

SpaceX develops space technologies and operates Starlink, a high-speed, low-latency satellite internet service.

What you will do

• Own a portfolio of Latin American enterprise accounts from contract signature through onboarding, activation, daily management, payment, and long-term growth.
• Track shipments, activations, payments, revenue targets, account health, contract compliance, invoicing, tax, logistics, and customer relationships.
• Build account plans, identify expansion opportunities, and develop additional sites, kits, and customer use cases.
• Lead business reviews, forecast retention and revenue, and maintain accurate account status, risks, and opportunities.
• Coordinate with engineering, support, finance, and operations to resolve issues and reduce errors.
• Help define Latin America operating processes, country priorities, onboarding practices, payment workflows, and scalable documentation.

Requirements

• Bachelor’s degree in engineering, business, or a related field, or a high school diploma/equivalency certificate with 6+ years of relevant professional experience.
• 5+ years owning a defined book of business with accountability for customer health and revenue.
• 5+ years supporting customers on a technical product or service.
• Professional fluency in Spanish, both written and spoken.
• Strong communication skills and the ability to work with executives, operators, finance, engineering, support, and operations.
• Must satisfy U.S. ITAR eligibility requirements or be eligible to obtain the required U.S. Department of State authorizations.

Nice to have

• Experience with Latin American multi-country accounts, local billing or tax, regulation, or partner sales.
• Experience growing revenue through account expansion, additional sites, or new product use cases.
• Experience managing multiple complex workstreams under tight deadlines.
• Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise or government customers.

Culture & Benefits

• Individual contributor role with ownership of customer outcomes, revenue, activation, and account health.
• Work involves cross-functional collaboration across customer-facing and operational teams.
• Availability outside standard hours may be required for regional time zones and critical milestones.
• Travel across Latin America is required as needed.