Mortgage Servicing Investor Reporting - Business Analysis Advisor (Mortgage Servicing)

Location: Remote work may be available only in select geographic locations in the United States, subject to hirify.global approval; occasional in-office participation may be required. Approved remote work must be performed from a quiet, secure, confidential home workspace.

Base salary: $75,000–$150,000 per year, plus incentive eligibility.

Company

hirify.global is a banking and financial services company with broad retail bank operations, including mortgage servicing, investor operations, loan mitigation, collections, cash processing, and process improvement.

What you will do

• Research, collect, interpret, and document complex business requirements for mortgage servicing investor operations.
• Analyze servicing processes, workflows, reporting, controls, risks, and operational effectiveness.
• Translate business needs and servicing requirements into operational solutions with business stakeholders, subject-matter experts, and technology teams.
• Lead business analysis project activities, including planning, quality assurance, deployment, and effectiveness assessment.
• Develop and distribute complex operational reporting and maintain applicable policy and procedure documentation.
• Mentor and coach other associates on business analysis frameworks, methodologies, and requirements traceability.

Requirements

• Bachelor’s degree and typically 3+ years of relevant or direct industry experience; an equivalent combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
• Recent, direct experience in mortgage servicing investor operations supporting Fannie Mae, Freddie Mac, Ginnie Mae, FHLB, private investor portfolios, or portfolio servicing environments.
• Experience in multiple areas including mortgage servicing operations, investor reporting or accounting, remittance processing, loan administration, servicing transfers, investor cash management, default cash operations, custodial account management, investor reconciliations, escrow reconciliations, P&I reconciliations, T&I reconciliations, corporate advance processing, recovery and liquidation proceeds, compliance monitoring, or mortgage insurance claim processing.
• Experience analyzing investor servicing requirements, identifying operational risks and control gaps, performing reconciliation analysis, researching and resolving investor discrepancies, and conducting root cause analysis.
• Experience supporting process improvement, operational reporting and controls, and translating servicing requirements into operational solutions.
• Direct operational involvement in investor servicing, reporting, accounting, remittance, reconciliation, or related functions is required; experience only interpreting agency underwriting guidelines is generally insufficient.
• Ability to perform analytical thinking, business assessment, business process modeling, consulting, problem solving, process management, project management, requirements analysis, and effectiveness measurement.
• Customer-focused decision-making and effective risk management aligned with hirify.global’s Enterprise Risk Management Framework.
• The position is subject to applicable FDIA Section 19 and, for registered roles, SAFE Act and/or FINRA requirements concerning certain criminal histories.

Nice to have

• Experience with Fannie Mae, Freddie Mac, Ginnie Mae, FHLB, private investor portfolios, or mortgage servicing finance.
• Experience with MSP, Black Knight/ICE MSP, Servicing Director, Mortgage Investor Reporting Systems, Monarch, or Passport.
• Experience in investor accounting and reporting, investor remittance processing, custodial, P&I, or T&I reconciliations, default cash operations, servicing transfers, corporate advance recovery, or mortgage insurance claim processing.
• Experience with business needs, data analytics, management reporting, prioritization, and the Waterfall model.
• Relevant professional certifications.

Culture & Benefits

• Full-time employment with medical, prescription, dental, vision, life insurance, disability protection, HSA, 401(k) match, pension, and stock purchase options, subject to eligibility.
• Paid time off may include parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days depending on career level and service.
• Educational assistance, wellness programs with financial incentives, dependent care reimbursement, backup care, and adoption, surrogacy, and doula reimbursement may be available.
• hirify.global supports an inclusive and accessible workplace and provides reasonable accommodations for qualified applicants and employees.
• Remote work requires a secure and confidential home workspace, and occasional office attendance may be required based on business needs.
• hirify.global does not provide employment visa sponsorship or participate in STEM OPT for this position.

Hiring process

• The opening was generally expected to remain posted for two business days from October 13, 2026, though hirify.global may extend it at its discretion.
• Applicants requiring an accommodation should contact AccommodationRequest@hirify.global.com with “accommodation request” in the subject line and include their name, job ID, and preferred contact method.