People Operations Analyst (AI & Automation)

Location: London, United Kingdom

Company

hirify.global is an active fixed-income investment management company operating across public and private markets.

What you will do

• Respond to employee and manager inquiries across HR policies, processes, and programs.
• Manage HR service cases, research issues, document actions, and escalate sensitive matters appropriately.
• Coordinate onboarding, transfers, mobility, employee changes, and offboarding while maintaining accurate and confidential records.
• Review workflows, case themes, feedback, and service data to identify root causes and improve processes.
• Create and maintain employee-friendly knowledge articles, guidance, standard operating procedures, and self-service content.
• Identify and test practical AI, automation, workflow, and digital-tool use cases with appropriate human review.

Requirements

• Bachelor’s degree or equivalent experience in human resources, business, information systems, analytics, operations, psychology, or a related field.
• Strong attention to detail, structured problem-solving ability, and commitment to accurate, high-quality work.
• Curiosity about technology, AI, automation, and new ways of working, with the ability to learn unfamiliar tools quickly.
• Clear written and verbal communication, service orientation, empathy, and the ability to explain information simply.
• Sound judgment, discretion, and respect for confidential and sensitive information.
• Ability to organize competing priorities, collaborate across areas of expertise, and work effectively in a fast-paced environment.

Nice to have

• Experience in HR operations, shared services, customer service, business operations, process improvement, analytics, or technology-enabled services.
• Exposure to Workday, ServiceNow, case management, knowledge management, or reporting tools.
• Experience using generative AI, automation, data, or digital tools to improve a project, service, workflow, or user experience.
• Experience documenting processes, analyzing recurring issues, creating guidance, or working with subject matter experts.

Culture & Benefits

• High-performance and inclusive culture centered on collaboration, openness, responsibility, and excellence.
• Employee-centered service approach with an emphasis on ownership, responsiveness, respect, and continuous improvement.
• Opportunity to contribute to scalable People Operations processes, knowledge management, self-service, AI, and automation initiatives.