Customer Success Solutions Engineer (Enterprise Storage)

Location: Santa Clara, California; primarily in-office at the Santa Clara office

Annual base salary: $126,000–$189,000 USD, with potential eligibility for incentive pay and/or equity.

Company

hirify.global is a data platform company serving hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

What you will do

• Own technical onboarding and operational readiness across the Evergreen//One customer fleet.
• Monitor enterprise storage telemetry and proactively address capacity, performance, and compliance risks.
• Deliver technical evaluations and utilization insights that support renewals and identify expansion opportunities.
• Create technical playbooks and best practices for Customer Success Managers and clients.
• Validate operational workflows for new hirify.global Platform capabilities before field release.
• Lead critical technical escalations across Product Management, Support, Engineering, Sales, and Customer Success.

Requirements

• 3+ years of experience in Solution Engineering, Sales Engineering, or Hardware Engineering.
• Hands-on experience with enterprise storage or data infrastructure.
• Experience with system utilization assessment, capacity planning, and performance optimization for subscription or consumption models.
• Ability to build customer onboarding programs, use health-scoring and telemetry platforms, and maintain accurate CRM data.
• Ability to lead high-stakes technical escalations across matrixed teams without direct authority.
• Strong communication skills and the ability to translate technical findings into business-impact insights for executives and customer leaders.

Culture & Benefits

• In-office work environment with flexibility for PTO, work travel, and other approved leave.
• Flexible time off and wellness resources.
• Company-sponsored team events.
• Growth support and opportunities to contribute to meaningful work.
• Inclusive workplace with Employee Resource Groups and a focus on inclusive leadership.