IT Support Specialist (Microsoft 365)

Location: On-site in San Mateo, California, with regular travel to the data center in the San Jose area; reliable transportation required

Company

hirify.global develops digital marketing and search technology, with more than 400 employees across seven global offices.

What you will do

• Provide hands-on support for Windows and macOS computers, applications, printers, and peripherals.
• Troubleshoot Microsoft 365, Outlook, Teams, SharePoint, OneDrive, Wi-Fi, and VPN issues.
• Manage support tickets, document troubleshooting steps, and escalate issues when needed.
• Support employee onboarding and offboarding, including device setup, account access, and equipment recovery.
• Manage user accounts, permissions, MFA, password resets, IT assets, and technical documentation.
• Assist with endpoint security, Microsoft Defender for Endpoint updates, patching, and data center equipment support.

Requirements

• 2+ years of experience in IT support, help desk, or desktop support.
• Hands-on experience with Windows, macOS, and Microsoft 365.
• Familiarity with Active Directory or Microsoft Entra ID, basic networking, and endpoint security.
• Experience with ticketing platforms such as Zendesk.
• Strong troubleshooting, communication, customer service, prioritization, and collaboration skills.
• Associate degree in IT or a related field, equivalent practical experience, and ability to lift up to 30 pounds when handling server equipment.

Nice to have

• Experience with Microsoft Intune, JAMF, PowerShell, or other scripting.
• Experience with IT asset management, conference room technology, or data center operations.
• Familiarity with iDRAC, iLO, change management procedures, or relevant CompTIA and Microsoft certifications.

Culture & Benefits

• Collaborative, curious, and supportive working environment.
• Opportunity to work across both an office and a data center environment.
• Visible impact on day-to-day IT operations and employee productivity.