Sr. IT Helpdesk Specialist (Microsoft 365)

Location: Full-time onsite at the East Liberty, Ohio office; not remote or hybrid. Support users across U.S. and Canadian time zones.

Salary: $35–$38 per hour, paid weekly.

Company

hirify.global provides fleet-related services and supports a distributed workforce across the United States and Canada.

What you will do

• Provide Tier 1, Tier 2, and Tier 3 technical support through Zendesk and resolve a high volume of tickets within SLA targets.
• Deploy, configure, image, track, and retire laptops, desktops, mobile devices, and IT peripherals.
• Support Windows devices, Microsoft 365 applications, Microsoft Entra ID, smartphones, and remote endpoints.
• Troubleshoot hardware and software issues for onsite users and approximately 4,000 remote employees.
• Coordinate equipment shipping and returns across multiple states and provinces.
• Escalate complex issues, mentor junior helpdesk staff, and contribute to documentation, automation, and process improvements.

Requirements

• 6+ years of experience in IT helpdesk, desktop support, or technical support.
• Strong knowledge of Microsoft Entra ID, Windows 10/11, Microsoft 365, endpoint provisioning, and hardware imaging tools such as Intune or Autopilot.
• Experience with Zendesk or similar ticketing systems, remote management tools, Android/iOS devices, and basic cybersecurity practices.
• Ability to work independently, manage high ticket volume, handle escalations, and communicate technical issues clearly to non-technical users.
• Prior experience mentoring or training junior support staff.
• Must be able to work onsite full-time at the East Liberty, Ohio office and occasionally adjust working hours for East Coast, West Coast, and Canadian time zones.

Nice to have

• PowerShell scripting knowledge for repetitive task automation.
• Experience supporting hybrid or fully remote workforces.
• Experience coordinating equipment logistics across multiple states or provinces.
• Bachelor’s degree in Computer Science, IT, or a relevant field, or certifications such as CompTIA A+ or Microsoft certifications.

Culture & Benefits

• Medical, dental, vision, prescription drug, life, and disability insurance after 30 days.
• 401(k) matching, paid vacation, holidays, and sick time.
• Training and career development through Amerit University.
• Safety equipment reimbursement, employee assistance, wellness programs, and employee discounts.
• Employee resource groups and recognition programs.