Help Desk Support Technician (SharePoint)

Location: Hybrid in Alexandria, VA, United States

Company

hirify.global transforms the way government uses data and technology for mission-critical operations.

What you will do

• Provide Tier 1 and Tier 2 technical support for hardware, operating systems, enterprise software, and mobile devices in in-person and remote environments.
• Triage, document, and resolve requests in ticketing systems such as Jira Service Management or ServiceNow.
• Configure SharePoint Online sites, communication pages, document libraries, custom lists, web parts, permissions, and access requests.
• Build basic workflow automations with Microsoft Power Automate.
• Provision and maintain laptops, peripherals, software images, user accounts, password resets, and multifactor authentication.

Requirements

• Active DoD Secret security clearance.
• At least 2 years of hands-on experience in IT help desk, desktop support, or technical customer service.
• Proven experience with SharePoint Online sites, permissions, lists, and web parts.
• Strong familiarity with Windows 10/11, computer hardware troubleshooting, and mobile device support.
• Working knowledge of Microsoft 365 applications, including Teams, Outlook, OneDrive, and Office.
• Exceptional interpersonal, written, and verbal communication skills with a customer-first mindset.

Nice to have

• Experience with Microsoft Power Apps or Power BI.
• Experience supporting government, defense, or federal contractor IT environments.
• CompTIA Security+, CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals certification.
• Basic understanding of ITIL processes and familiarity with PowerShell.

Culture & Benefits

• Customer-focused technical enablement supporting mission-critical operations.
• Hybrid work environment combining in-person and remote technical support.