Information Technology Support Technician I (Microsoft 365)

Location: Onsite in Beaverton, Oregon, United States

Company

hirify.global develops professional audiovisual solutions that support communication in rooms and venues of different sizes.

What you will do

• Provide first-tier technical support through phone, email, and ticketing systems.
• Troubleshoot hardware, software, networking, and peripheral-device issues.
• Set up accounts, reset passwords, manage access, and deploy workstations for new employees.
• Install and update software, maintain computers and printers, and manage IT equipment inventory.
• Document incidents and resolutions, create how-to guides, and train users on Microsoft 365 and standard applications.
• Assist with minor IT projects and identify improvements to support processes under the IT Manager's supervision.

Requirements

• 1–3 years of experience in an IT support role.
• Solid understanding of Windows and macOS operating systems.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
• Knowledge of computer hardware, peripherals, networking concepts, and troubleshooting.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Associate degree in computer science, information technology, or a related field preferred; CompTIA A+ certification preferred.

Culture & Benefits

• Onsite work in Beaverton, Oregon.
• Medical, dental, and vision insurance.
• Three weeks of annual PTO and nine paid holidays.
• 401(k) with matching, HSA with hirify.global contribution, and FSA.
• Employer-paid life insurance and short- and long-term disability coverage.
• Tuition reimbursement, charitable donation matching, achievement bonuses, and referral bonuses.