Senior IT Support Technician (Microsoft 365)

Location: Chambersburg, Pennsylvania, United States; onsite and remote support for client environments, with travel to customer sites as needed.

Company

hirify.global is a full-service IT company specializing in application development, multilingual service desk operations, desktop lifecycle management, project management, and IT consulting.

What you will do

• Provide advanced support for desktops, laptops, servers, mobile devices, and network-connected equipment.
• Act as a Tier III escalation resource and participate in an on-call rotation when required.
• Administer Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Active Directory, and Microsoft Entra ID.
• Support Azure Virtual Desktop, cloud services, hybrid environments, networking infrastructure, VPNs, wireless technologies, VoIP, and security systems.
• Configure and maintain firewalls, switches, wireless access points, and other infrastructure while supporting deployments, upgrades, migrations, and infrastructure projects.
• Document client environments, manage service tickets and SLAs, assist with cybersecurity and CMMC compliance efforts, and mentor junior technicians.

Requirements

• At least 5 years of experience in IT support, systems administration, or managed services.
• Strong Microsoft 365 administration and troubleshooting experience.
• Experience with Active Directory, Microsoft Entra ID, Windows desktop and server operating systems.
• Knowledge of TCP/IP, DNS, DHCP, VPNs, switching, wireless technologies, and service management platforms.
• Strong customer service, communication, prioritization, and problem-solving skills.
• Valid driver’s license and ability to travel to customer sites as needed.

Nice to have

• Managed Service Provider experience and Azure Virtual Desktop or cloud infrastructure experience.
• Firewall management, network security, and VMware or other virtualization experience.
• Microsoft, CompTIA, Sophos, Cisco, or similar industry certifications.

Culture & Benefits

• Access to cutting-edge technology and innovation.
• Career growth opportunities in an employee-centric environment.
• Comprehensive benefits package.
• Holiday and vacation benefits.