SMB Onboarding Manager (SaaS)

Location: London, England, United Kingdom; the role includes remote and on-site customer visits and Monday–Friday standard business hours.

Company

hirify.global is a TLV-based startup providing a SaaS workforce management platform for deskless employees and the businesses that employ them.

What you will do

• Manage the complete onboarding process for SMB customers, from kickoff through activation.
• Deliver tailored remote and in-person training to help customers configure and implement the platform.
• Guide customers toward quick wins, strong usage habits, retention, and satisfaction.
• Identify at-risk customers and create proactive churn-mitigation strategies.
• Represent customer needs internally while collaborating with Product, Development, and Customer Success.
• Optimize onboarding for efficiency, scalability, and customer experience while supporting growth in the UK market.

Requirements

• 2+ years of experience in a startup environment in SaaS onboarding, implementation, or customer-facing roles.
• Experience working with SMB customers, specifically in the UK market.
• Strong presentation and training skills for remote and in-person settings.
• Technical aptitude and the ability to learn and explain software solutions quickly.
• Strong organization skills and the ability to manage multiple onboarding projects simultaneously.
• Collaborative mindset, empathy, positive attitude, and comfort working in a fast-paced startup.

Culture & Benefits

• Collaborative, innovative, and supportive work environment.
• Competitive compensation and professional development opportunities.
• Ongoing training and investment in employee growth.
• Team events including weekly happy hours and holiday parties.
• Opportunity to make a measurable impact on customer success and help shape the future of work.