Customer Success Engineer

Location: London, United Kingdom — hybrid

Salary: £100,000–£130,000 per year, plus equity

Company

hirify.global provides an AI-powered software reliability and incident management platform used by engineering teams at more than 2,000 companies.

What you will do

• Shape the Customer Success Engineering function as its first engineer in EMEA.
• Act as a strategic technical partner and trusted advisor for complex customers throughout the post-sales lifecycle.
• Own onboarding and expansion design, including governance, scalable configuration, alerting strategy, escalation structures, and workflow automation.
• Guide complex migrations from legacy incident management platforms while maintaining operational continuity.
• Establish architectural patterns and repeatable deployment frameworks that reduce misconfiguration and support burden.
• Partner with Customer Success Managers, Product, and Engineering to improve platform scalability and usability.

Requirements

• Confidence working as a strategic technical partner in client-facing environments.
• Experience architecting complex SaaS implementations or leading enterprise migrations.
• Systems thinking and the ability to design solutions that scale across teams and regions.
• Ability to explain complex technical concepts clearly and guide customers toward pragmatic, maintainable solutions.
• Strong judgment around technical scope and ownership, with the ability to structure and drive onboarding and migration workstreams.

Culture & Benefits

• Private medical insurance and competitive annual leave.
• First Friday of every month off.
• Enhanced pension and meaningful equity.
• Unlimited AI spend for all employees.
• Generous parental leave.
• £1,000 setup budget and £500 annual personal development budget.