Manager, Customer Success (SaaS)

Location: London, England, United Kingdom. The role is based in the UK region and requires up to 50% travel within the territory.

Company

hirify.global provides a cloud-delivered platform that converges enterprise networking and security through its SASE technology.

What you will do

• Lead and manage a regional team of Customer Success Managers, including target setting, coaching, personnel guidance, and performance reviews.
• Drive customer health, product adoption, renewals, and growth across the assigned regional book of business.
• Lead the post-sales motion and build relationships with executive and senior customer stakeholders.
• Influence cross-functional stakeholders to deliver customer outcomes and resolve complex issues.
• Structure and price complex renewal and upsell opportunities, including quota-related activities.

Requirements

• Experience in Customer Success and people management at a high-growth SaaS software or technology vendor.
• Experience running renewal and upsell businesses, ideally with quota ownership.
• Strong business acumen, analytical thinking, customer communication, presentation, and problem-solving skills.
• Experience building relationships with executive-level stakeholders and coaching team members.
• Background in networking, security, or cloud technologies, including enterprise SaaS deployment and adoption methodologies.
• Previous experience in the Benelux enterprise market and familiarity with Cato products and their competitive landscape.

Culture & Benefits

• Hands-on leadership role with direct customer engagement and team guidance.
• Work with a cloud networking and security platform in the SASE market.
• Customer-focused environment emphasizing curiosity, creativity, empathy, and sustainable problem-solving.