Financials & Grantmaking Pillar Delivery Lead

Location: Remote, United States of America

Starting base pay: $117,200–$157,500 per year

Company

hirify.global provides purpose-driven technology and responsible AI for organizations focused on social impact.

What you will do

• Own revenue, margin, utilization, backlog health, delivery capacity, and resource planning for a product-aligned Professional Services portfolio.
• Lead implementation, Advisory+, Managed Services, and related delivery motions to improve predictability, quality, time to value, customer experience, and escalation management.
• Translate product, Customer Success, and financial priorities into operating plans, team priorities, and measurable delivery outcomes.
• Establish repeatable standards, scalable workflows, automation-ready processes, and consistent operating rhythms across Professional Services.
• Adopt tooling, automation, AI-enabled delivery practices, and Forward Deployed Engineer support to improve execution and customer outcomes.
• Develop global delivery teams through coaching, workforce planning, role clarity, engagement, retention, and leadership accountability.

Requirements

• 5+ years of experience leading professional services, implementation delivery, customer success services, services operations, or product-aligned delivery teams.
• 3+ years of people leadership experience, including coaching, performance management, workforce planning, and team development.
• Experience managing revenue, margin, utilization, backlog health, capacity planning, delivery predictability, and customer outcomes.
• Strong knowledge of professional services delivery models, implementation quality, services offerings, operational reporting, and process improvement.
• Experience partnering with Product, Sales, Customer Success, Support, Renewals, and executive stakeholders.
• Ability to lead through ambiguity, organizational change, portfolio complexity, automation, global delivery, and Forward Deployed Engineer integration.

Nice to have

• Experience leading multisite, international, or globally distributed teams.

Culture & Benefits

• Remote-flexible workforce.
• Medical, dental, and vision insurance.
• 401(k) program with employer match.
• Flexible paid time off and generous parental leave.
• Wellness programs, pet insurance, legal and identity protection.
• Tuition reimbursement and donations support.