AWS Engagement Manager

Location: Remote - United States; travel up to 25% for customer projects and company events.

Annual salary range: $87,400–$266,300 USD, depending on location, role, skills, and experience.

Company

hirify.global, part of Accenture, delivers AI, AWS, Salesforce, Amazon Connect, and Agentforce solutions for business transformation and customer experience improvement.

What you will do

• Own customer relationships and delivery health across a portfolio of AWS and Amazon Connect engagements.
• Guide project teams, manage escalations, and ensure delivery quality, customer satisfaction, security, and compliance.
• Partner with Sales on discovery, scoping, estimation, account growth, and transition from sales to delivery.
• Lead solution strategy, staffing, stakeholder alignment, project governance, and customer onboarding.
• Advise customers on AI-enabled transformation and identify opportunities for further innovation.
• Champion AI-enabled delivery practices and contribute to reusable assets and enterprise delivery methods.

Requirements

• 10+ years of consulting experience across solution architecture, pre-sales advisory, and client-facing leadership.
• 5+ years leading complex engagements or workstreams with teams of 15+ people.
• 5+ years architecting, selling, and delivering AWS solutions, including knowledge of platform capabilities and implementation tradeoffs.
• Deep expertise in contact center or AWS solution design, such as Amazon Connect or integrated CCaaS ecosystems.
• Experience with pre-sales discovery, solution mapping, scoping, estimation, SOWs, change orders, and executive presentations.
• Experience designing end-to-end architectures, managing distributed cross-functional teams, and applying SDLC and program governance practices.

Nice to have

• Experience with agentic transformation, emerging AI platforms, frameworks, and use cases.
• Ability to translate complex AI capabilities into value-aligned customer recommendations.
• Experience assessing customer readiness and developing AI adoption strategies.
• Thought leadership through industry insights, published perspectives, or best-practice development.

Culture & Benefits

• Remote and in-person work options with collaboration across the hirify.global and Accenture organization.
• Flexible scheduling focused on outcomes rather than fixed working hours.
• Opportunities to collaborate with executive leadership through town halls and company meetings.
• Travel commitment of up to 25% for applicable customer-facing roles.
• Team events and opportunities to celebrate achievements together.