Associate Field Technician/Specialist

Location: Denver, United States. The role requires onsite field support and interventions at customer locations or airports.

Salary: $45,000–$50,000 per year for positions based in Colorado. Incentive compensation may also be available but is not guaranteed.

Company

hirify.global provides technology and communication solutions for airports, airlines, borders, transportation organizations, and government clients.

What you will do

• Provide field support to internal and external customers in line with SLAs and contracts.
• Maintain, troubleshoot, and locally repair customer IT equipment, including PCs, printers, and network equipment.
• Perform onsite interventions following Service Desk requests and act as the customer’s point of contact when needed.
• Coordinate with internal resolver groups, the Service Desk, customers, and third parties.
• Manage spare parts, replacements, preventive maintenance, installation activities, and acceptance testing.
• Record service details and complete required documentation, including the AVMA Daily Diary.

Requirements

• At least one year of experience in onsite IT support and equipment repairs.
• Experience troubleshooting and configuring PCs, printers, and LAN/WAN equipment.
• Experience working directly with external customers and meeting Service Level Agreements.
• Strong troubleshooting and customer service skills.
• Diploma or certificate in Computer Science, Electronic Engineering, or an equivalent local IT qualification.
• Currently pursuing or working toward CompTIA A+ certification.

Culture & Benefits

• Hybrid work format is supported as part of hirify.global’s broader workplace approach, while this role includes onsite customer service duties.
• Employee Assistance Program with yearly access to practical support and advice.
• Training platforms including LinkedIn Learning.
• Competitive benefits tailored to the local market and employment status.
• Diverse, international workforce representing many countries and cultures.