IT Support Specialist (Healthcare)

Location: Remote; work from anywhere in LATAM. Listed locations include the Dominican Republic, Mexico, Colombia, Argentina, Peru, and the Philippines. Work schedule: PST, 8:00 AM–5:00 PM, with occasional after-hours on-call support for urgent P0 issues.

Company

hirify.global connects highly qualified candidates with startups in the US and EU, including a client operating a remote pediatric virtual care network.

What you will do

• Provide first-line technical support for healthcare providers and employees.
• Troubleshoot access, permissions, scheduling, and workflow issues in clinical applications such as Healthie and DoseSpot.
• Create, modify, and deactivate user accounts during onboarding and offboarding, ensuring systems are ready before providers see patients.
• Support Google Workspace, Slack, Zoom, MFA, browsers, and other business applications.
• Monitor, prioritize, resolve, and escalate support requests through closure.
• Maintain SOPs, troubleshooting guides, onboarding and offboarding checklists, and provider support documentation while identifying recurring issues and automation opportunities.

Requirements

• At least 2 years of experience in IT support, help desk, technical support, application support, or clinical systems support.
• Hands-on Google Workspace administration, including account creation, permissions, and MFA setup and resets.
• Experience troubleshooting SaaS applications, browsers, Slack, and Zoom for non-technical users.
• Experience with role-based account provisioning and deprovisioning during onboarding and offboarding.
• Experience triaging support requests, escalating complex issues, and maintaining written IT documentation such as SOPs and troubleshooting guides.
• English proficiency at C1+ CEFR level required.

Nice to have

• Experience in healthcare, health-tech, telehealth, HIPAA-regulated, or similarly regulated environments.
• Experience with EHR/EMR or clinical applications, including Healthie or DoseSpot.
• Experience with Zendesk, Freshdesk, Jira Service Management, or similar ticketing platforms.
• Experience rolling out new software systems or working with a managed service provider.

Culture & Benefits

• Fully remote work with an international environment.
• Competitive salary based on experience and skills.
• Generous paid time off according to company policy.
• HMO coverage after three months for full-time employees based in the Philippines.
• Direct mentorship, professional development resources, and global networking opportunities.

Hiring process

• Application and screening.
• Skills assessment and topgrading interview.
• Client interview, job offer, and client onboarding.