8 дней назад
IT Helpdesk Support Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Helpdesk Support Specialist (Active Directory/Virtual Desktop): Providing first-line technical support for users in a hybrid helpdesk environment with an accent on incident resolution, user account management, documentation, and HIPAA-compliant handling of protected health information. Focus on diagnosing hardware and software issues, maintaining first-call resolution targets, and identifying recurring problems for systemic improvements.
Location: Hybrid at the Makati office, One Ayala, Philippines
Company
provides staffing and support services, including technology-focused roles.
What you will do
- Serve as the primary contact for users experiencing technical issues.
- Diagnose and resolve hardware, software, account, password, and access-related problems.
- Document incidents, troubleshooting steps, and solutions accurately.
- Resolve issues during the initial contact and maintain first-call resolution targets.
- Identify recurring issues and recommend systemic improvements.
- Protect confidential data and handle Protected Health Information in compliance with HIPAA requirements.
Requirements
- 1–3 years of experience in IT support or a similar helpdesk environment.
- Experience managing user accounts, resetting passwords, and troubleshooting Active Directory issues.
- Familiarity with VMware-based virtual environments and Azure Virtual Desktop.
- Ability to troubleshoot basic hardware and software issues and use remote support tools.
- Strong communication, active listening, customer service, documentation, and problem-solving skills.
- Availability to work in a hybrid arrangement at the Makati office in the Philippines.
Culture & Benefits
- Regular training sessions and workshops support continuous learning.
- Collaborative, technology-focused environment centered on innovation and exceptional user support.
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