IT Support Engineer

Location: Dublin, Ireland. Hybrid policy: staff are expected to work from one of the offices at least 25% of the time; some roles may require more office attendance.

Annual salary: €125,000–€165,000 EUR

Company

Anthropic develops reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Triage and resolve hardware, software, networking, account, and SaaS issues through tickets, Slack, and in-person support.
• Support macOS, ChromeOS, iOS, Android, Google Workspace, Slack, GitHub, and Atlassian environments.
• Manage device enrollment, configuration profiles, policy enforcement, identity, access, and employee lifecycle workflows.
• Provide hands-on support for user technology, AV systems, conference rooms, and printers, including urgent issues through an on-call rotation.
• Document procedures in runbooks, how-to guides, and knowledge base articles while identifying recurring issues and automation opportunities.
• Write Bash and Python scripts and contribute to onboarding, automation, device management, and access-system improvements.

Requirements

• Hands-on IT support experience in a fast-paced environment.
• Experience supporting macOS endpoints and familiarity with ChromeOS, iOS, and Android.
• Experience administering Google Workspace, Slack, and other SaaS tools.
• Understanding of SSO, MFA, directory services, MDM, and endpoint management fundamentals.
• Basic Bash or Python scripting, strong troubleshooting skills, clear communication, and ownership through resolution.
• Bachelor’s degree or an equivalent combination of education, training, and experience.

Nice to have

• Familiarity with zero-trust security, endpoint security tooling, DNS, DHCP, and VPNs.
• Experience with IT migrations, tool rollouts, process redesign, or other projects beyond daily support.
• Experience using AI tools for individual or team productivity.
• Interest in developing deeper technical skills and progressing toward complex systems administration.

Culture & Benefits

• Collaborative environment focused on large-scale AI research and beneficial AI systems.
• Competitive compensation, optional equity donation matching, generous vacation, and parental leave.
• Flexible working hours and office space for collaboration.
• Visa sponsorship is available, with reasonable efforts and immigration-lawyer support for eligible offers.

Hiring process

• AI usage in the application process is governed by Anthropic’s candidate AI usage policy.