IT Support Specialist (EdTech)

Location: Phoenix, Arizona, United States; currently remote with a transition to hybrid. Applicants must be located in or near the Phoenix area. Regular working hours are Monday–Friday, 1:00 PM–10:00 PM PT. The ongoing hybrid schedule is remote on Monday and Friday and in-office Tuesday–Thursday.

Base salary: $47,000–$56,000 annually, plus equity. Actual compensation depends on skills, experience, and work location.

Company

hirify.global is an accredited two-year college delivering live online classes, business and AI skills, student advising, tutoring, and coaching through a technology platform.

What you will do

• Provide responsive technical support to students, faculty, and internal staff across multiple channels.
• Troubleshoot laptops, cellular hotspots, home Wi-Fi, browser permissions, web applications, and connectivity issues.
• Manage device management accounts, identity provisioning, and student access across multiple platforms.
• Order replacement devices and repair, refurbish, and prepare returned equipment for redeployment.
• Partner with Admissions, Student Success, and Onboarding to improve the student experience.
• Analyze support-ticket trends and create documentation and proactive solutions.

Requirements

• At least two years of customer-facing technical support experience.
• Hands-on troubleshooting experience with Google Workspace, Chrome OS, and Windows 10/11.
• Knowledge of home Wi-Fi, ISP troubleshooting, cellular hotspot diagnostics, and device support.
• Experience with Zendesk, Kustomer, Salesforce, or a similar ticketing system.
• Strong empathy, patience, de-escalation, communication, and problem-solving skills.
• Must already be authorized to work in the United States without requiring new H-1B sponsorship.

Nice to have

• Experience with Google Admin Console, Intune, or Jamf.
• Administrative knowledge of Zoom or Google Meet permissions.
• Higher education or K-12 IT experience.
• CompTIA A+, Google IT Support, Google Workspace Administrator, Microsoft 365 Endpoint Administrator, CompTIA Network+, ITIL 4, or HDI-Desktop Support Technician certification.

Culture & Benefits

• Hybrid work schedule with remote work on Monday and Friday and in-office work Tuesday–Thursday.
• Medical insurance with free dental and vision insurance.
• 401(k) match, fertility benefits through Carrot, paid holidays, and flexible time away.
• Social events including happy hours and holiday celebrations.
• Occasional evenings and weekends may be required to support live online classes.
• New H-1B sponsorship is unavailable; H-1B transfers and TN sponsorship for eligible Canadian and Mexican citizens are supported.