IT Support Specialist (Cybersecurity)

Location: Onsite at hirify.global’s HQ in Herndon, Virginia, 3–5 days per week; applicants must be located in the Washington D.C. metropolitan area.

Base salary: $57,000–$82,000 USD per year, with a target range of $60,000–$77,000, plus bonus eligibility and equity.

Company

hirify.global is a cybersecurity company operating a cloud-based IT organization.

What you will do

• Serve as the first point of contact for end-user technical support and escalate issues requiring administrative or engineering changes.
• Provide walk-up and break-fix support for devices, accounts, applications, conference rooms, AV systems, kiosks, and shared spaces.
• Run new-hire onboarding and ensure employees receive the required access and equipment on their first day.
• Coordinate device shipments and returns with the device lifecycle vendor.
• Train users on company tools and maintain end-user documentation and the IT knowledge base.
• Identify recurring ticket issues and recommend improvements.

Requirements

• At least 1 year of professional experience in IT support, help desk, or a related role.
• Strong troubleshooting, customer service, communication, and prioritization skills.
• Experience supporting macOS and Windows devices.
• Familiarity with Google Workspace, Slack, Zoom, 1Password, Confluence, Jira, Okta, Zoom Rooms, and Neat devices.
• Understanding of VLANs, subnets, wireless troubleshooting, and ticketing systems such as Jira Service Management.
• Must be authorized to work in the United States; immigration visa sponsorship is not available.

Nice to have

• CompTIA A+, CompTIA Network+, or Jamf Certified Associate certification.
• Experience with Jamf Pro.
• Associate’s degree or equivalent practical experience.

Culture & Benefits

• Autonomy to identify problems and propose solutions.
• Hands-on experience with a modern, cloud-first IT stack.
• Mentoring, feedback, and collaboration with a team of problem solvers.
• Unlimited paid time off.
• Up to 24 weeks of parental leave and health benefits.
• Bonus eligibility, equity, and work location flexibility.