Technical Support Lead (Healthcare)

Формат работы

remote (только Europe)

Тип работы

fulltime

Грейд

middle

Английский

Страна

UK/Europe

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Technical Support Lead (Healthcare): Leading and enhancing customer support operations for a healthcare technology platform with an accent on building trust and delivering effective solutions. Focus on resolving complex customer issues, creating documentation, and implementing automation to improve efficiency.

Location: Remote, preference for candidates based in the UK timezone

Company

hirify.global is focused on delivering precision medicine to everyone in the world in under 24 hours.

What you will do

Lead hirify.global’s support desk and resolve customer issues via chat, email, and video calls.
Design automations and workflows to enhance support efficiency.
Create documentation and SOPs for support processes.
Track and report key support metrics.
Identify recurring customer pain points and collaborate with product teams.

Requirements

4+ years of experience in customer support or operations.
Strong problem-solving skills and a customer-first mindset.
Exceptional written communication skills.
Experience with support platforms like Intercom.
Passion for improving healthcare and creating real-world impact.

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