Customer Success Manager (Conversational AI)

Location: Zürich, Switzerland — hybrid

Company

hirify.global develops GenAI, conversational AI, and automation software for enterprise customers across banking, insurance, logistics, and other industries.

What you will do

• Guide customers through discovery, onboarding, implementation roadmaps, milestones, and KPIs.
• Configure conversational AI bots, automation workflows, and system integrations with customers and internal teams.
• Coordinate UAT and testing cycles, resolve issues, and ensure solutions meet agreed quality standards.
• Monitor bot performance and customer feedback, recommending optimization opportunities and best practices.
• Conduct business reviews, training sessions, enablement workshops, and documentation to drive product adoption.
• Collaborate with product, engineering, and sales teams on customer feedback, renewals, expansions, and upselling opportunities.

Requirements

• Native-level German or Swiss-German and strong English communication skills are required.
• Bachelor’s or Master’s degree in Business Administration, Computer Science, or a related field.
• 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, ideally in SaaS or automation.
• Experience enabling partners through training, mentoring, and implementation support.
• Hands-on experience or understanding of automation workflows, bot development, system integrations, and QA testing.
• Strong analytical, communication, presentation, project management, and customer relationship skills.

Nice to have

• Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms.
• French or Spanish proficiency.

Culture & Benefits

• Work with cutting-edge conversational AI products used by leading enterprise customers.
• Join a diverse global team focused on collaboration, open feedback, and customer value.
• Enjoy high ownership and autonomy with the opportunity to shape customer solutions.
• Gain direct exposure to enterprise clients and real-world AI implementations.