Customer Success Manager (Conversational AI)

TL;DR

Customer Success Manager (Conversational AI): Guiding enterprise customers through the implementation, adoption, and optimization of conversational AI and automation solutions with an accent on customer onboarding, bot configuration, integrations, and measurable business outcomes. Focus on coordinating UAT, improving bot performance, enabling customer and partner teams, and translating feedback into product and engineering recommendations.

Location: Zürich, Switzerland — hybrid

Company

hirify.global develops GenAI, conversational AI, and automation software for enterprise customers across banking, insurance, logistics, and other industries.

What you will do

• Guide customers through discovery, onboarding, implementation roadmaps, milestones, and KPIs.
• Configure conversational AI bots, automation workflows, and system integrations with customers and internal teams.
• Coordinate UAT and testing cycles, resolve issues, and ensure solutions meet agreed quality standards.
• Monitor bot performance and customer feedback, recommending optimization opportunities and best practices.
• Conduct business reviews, training sessions, enablement workshops, and documentation to drive product adoption.
• Collaborate with product, engineering, and sales teams on customer feedback, renewals, expansions, and upselling opportunities.

Requirements

• Native-level German or Swiss-German and strong English communication skills are required.
• Bachelor’s or Master’s degree in Business Administration, Computer Science, or a related field.
• 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, ideally in SaaS or automation.
• Experience enabling partners through training, mentoring, and implementation support.
• Hands-on experience or understanding of automation workflows, bot development, system integrations, and QA testing.
• Strong analytical, communication, presentation, project management, and customer relationship skills.

Nice to have

• Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms.
• French or Spanish proficiency.

Culture & Benefits

• Work with cutting-edge conversational AI products used by leading enterprise customers.
• Join a diverse global team focused on collaboration, open feedback, and customer value.
• Enjoy high ownership and autonomy with the opportunity to shape customer solutions.
• Gain direct exposure to enterprise clients and real-world AI implementations.