Revenue Operations Manager (EdTech)

Location: London, United Kingdom; hybrid and remote working models available

Company

hirify.global is an EdTech company focused on AI-powered language learning, supported by a global community of native speakers and part of the Chegg family.

What you will do

• Own customer lifecycle processes and handoffs across Marketing, Sales and Customer Success, covering lead progression, nurture, onboarding, renewal and expansion.
• Coordinate the operating process behind the target account list and establish clear ownership across revenue teams.
• Lead the handover of HubSpot from an external agency, document its setup and enable Marketing to manage daily operations.
• Define standards for campaign tracking, taxonomy, integrations and data quality, and contribute to the HubSpot roadmap.
• Coordinate reporting and revenue processes with Marketing, Customer Success, Decision Intelligence and Finance.
• Create SOPs and playbooks, train teams on systems and processes, and use AI tools to improve workflows and efficiency.

Requirements

• 3–5 years of experience in Revenue Operations, Sales Operations, GTM Operations or a related Marketing Operations role within SaaS, EdTech, subscription or technology businesses.
• Strong understanding of how Marketing, Sales and Customer Success work together across acquisition, conversion, retention and expansion.
• Practical experience with HubSpot and/or Salesforce, including workflows, configurations and data flows.
• Experience improving cross-functional processes and translating business needs into operational requirements.
• Strong communication and stakeholder management skills, including influencing without formal authority.
• Confidence working with dashboards and reporting, validating data and creating documentation that supports process adoption.

Nice to have

• Experience with HubSpot Marketing Hub, marketing automation or lead lifecycle management.
• Knowledge of campaign taxonomy, UTM tracking, attribution, integrations or data enrichment.
• Experience managing a technical handover from an external agency or vendor.
• Familiarity with SQL, data warehouses or business intelligence tools.
• Experience using AI for documentation, training or workflow automation, and commercial or financial analysis in subscription businesses.

Culture & Benefits

• Flexible working hours with hybrid and remote working models.
• Centrally located offices with free breakfast, snacks and fresh fruit.
• Two free office lunches per week with a choice of local restaurants.
• Private health insurance.
• Team lunches, Thursday socials, quarterly team events and company events.
• Inclusive workplace focused on cultural, racial and religious diversity and psychological safety.

Hiring process

• CV application review followed by a recruiter conversation.
• Interview with the Hiring Manager and an at-home case study.
• Final interview to review the task and meet other colleagues.