Relationship Manager (Fintech)

Location: London, United Kingdom; hybrid workplace

Company

hirify.global provides banking and payments infrastructure for the digital economy, including multi-currency accounts, FX, payments, stablecoins, and Open Banking services through a single API.

What you will do

• Own and develop an assigned portfolio of clients, supporting satisfaction, retention, and account growth.
• Build relationships with key stakeholders and understand strategic priorities and operating needs.
• Manage complex queries, escalations, strategic account direction, and challenging client conversations.
• Identify cross-sell and upsell opportunities and lead account-planning discussions.
• Coordinate Operations and internal teams to resolve issues and deliver effective end-to-end client support.
• Maintain accurate CRM records and Salesforce reporting while contributing to customer success improvement projects.

Requirements

• Two to three years of customer-facing experience in customer success, account management, or sales within FX, banking, cross-border payments, fintech, or a similar environment.
• Experience supporting customers from varied backgrounds and building effective stakeholder relationships.
• Understanding of FX, bank transfers, fintech, PSD2, payments, and financial infrastructure.
• Basic understanding of APIs and confidence discussing client requirements with internal teams.
• Proficiency with CRM systems, preferably Salesforce, including reporting and accurate client management.
• Excellent communication skills, including the ability to influence C-level stakeholders and manage challenging conversations.

Nice to have

• Exposure to crypto or digital assets.
• Experience with Slack, Trello, HubSpot, or similar workplace communication and project tools.

Culture & Benefits

• Hybrid work in London with Wednesday office breakfasts, regular team socials, office fruit, and a full bar.
• £3,000 personal training budget.
• Cycle to Work scheme, discounted gym membership, corporate discounts, and a travel loan.
• Company pension plan and health, dental, and life insurance.
• 25 days of annual leave plus bank holidays, an extra birthday day, and social volunteering leave.