Client Service Representative I (Commercial HVAC)

Location: On-site in Memphis, Tennessee, five days per week; customer-site visits may be required, including work across the Memphis, Nashville, and Knoxville area.

Annual base salary: $52,376.66–$76,194.99

Company

hirify.global creates sustainable, efficient climate solutions for buildings, homes, and transportation through businesses including Trane and Thermo King.

What you will do

• Support service estimators with timely estimates and booking of commercial HVAC service work.
• Manage service agreement renewals, including Salesforce opportunities, contract reviews, estimates, proposals, and scope-growth identification.
• Support account managers with service agreements and quoted repairs for strategic accounts.
• Communicate issues, business objectives, and customer needs related to service-work estimating and booking.
• Assist with accounts receivable management and maintain an accurate sales pipeline in Salesforce.
• Support department growth plans and develop standard work for meeting customer needs.

Requirements

• College or technical-school certificate/degree with two years of related experience and/or training, or a high school diploma/GED with three years of related experience and/or training.
• Strong customer orientation, relationship-building, problem-solving, critical thinking, financial acumen, collaboration, adaptability, initiative, and results orientation.
• Effective in-person, telephone, and written communication skills.
• Proficiency with telephone and voicemail systems, computers, and office equipment.
• Ability to work extended hours occasionally and attend customer sites as required.
• Valid driver’s license held for at least 12 months with no major or frequent traffic violations.

Culture & Benefits

• Health insurance and wellness programs available from day one for employees and families.
• Fertility, adoption, and surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, volunteer leave, and parental leave options.
• 401(k) matching, educational and training programs, tuition assistance, and student-debt support.
• Safety-sensitive role that may require additional drug screening.