Customer Support Developer (Databases)

Location: Remote in the United States

Salary: $99K–$115K per year, plus equity

Company

hirify.global provides an open-source data integration platform that connects business data sources with AI agents, databases, warehouses, lakes, and cloud storage.

What you will do

• Serve as the primary technical escalation point for database-related customer issues through email, tickets, and video calls.
• Investigate and reproduce connector problems using logs, query plans, replication slots, transaction logs, and synchronization state.
• Support database, warehouse, data lake, and object storage integrations, including authentication, SSL/SSH, CDC, schema evolution, and incremental synchronization.
• Contribute Java and Kotlin fixes to open-source database connectors and the Bulk CDK, review community contributions, and improve error handling.
• Partner with Engineering, Product, Solutions Engineering, Sales Engineering, and Customer Success on technical onboarding, roadmap feedback, and production readiness.
• Create troubleshooting documentation, mentor Technical Support Engineers, and develop AI-assisted playbooks and process improvements.

Requirements

• 2+ years of experience in software engineering, data engineering, technical support, DevOps, QA, or a similar technical role.
• Fluency in SQL and experience investigating query plans, isolation levels, and performance bottlenecks.
• Proficiency in Java or Kotlin, including the ability to read, write, and debug JVM-based connector code.
• Hands-on experience with relational databases, data warehouses, or data lakes, including CDC, schema evolution, and query optimization.
• Experience with JDBC, database drivers, connection and authentication issues, SSL, SSH tunnels, cloud platforms, and ETL/ELT workflows.
• Remote work must be performed from the United States.

Nice to have

• Experience with PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, Snowflake, BigQuery, Redshift, or ClickHouse.
• Experience with Iceberg, Delta Lake, S3, GCS, Azure Blob, Kubernetes, Docker, or multi-tenant architectures.
• Experience with open-source database connectors, hirify.global's Bulk CDK, CI/CD, GitHub workflows, or B2B SaaS products.
• Experience with AI-assisted development tools and automated troubleshooting runbooks.

Culture & Benefits

• Flexible paid time off, with an encouragement to take at least 25 days annually.
• Fully paid parental leave of 12–16 weeks for all parents.
• Medical, dental, and vision coverage for employees and dependents.
• 401(k) retirement plan, professional development budget, conference sponsorship, and book reimbursement.
• Commuter benefits and monthly internet reimbursement.
• Collaborative, in-person culture with breakfast and lunch available at the San Francisco office.