Account Manager (Logistics)

Location: Sydney, New South Wales, Australia

Company

JD Logistics, part of hirify.global, provides technology-driven supply chain and logistics solutions through automated warehousing, transportation, delivery, cold chain, and cross-border operations.

What you will do

• Monitor operational exceptions, analyze root causes, and drive issue resolution to meet customer contract KPIs.
• Visit customers, assess their needs, maintain relationships, resolve service issues, and improve customer satisfaction.
• Analyze operational data and business scenarios to optimize processes, reduce project risks, and improve efficiency.
• Track revenue performance, identify customer opportunities, develop corrective actions, and support new business implementation.
• Coordinate operations, sales, product, and external resources to deliver standardized supply chain solutions.

Requirements

• At least 3 years of experience in logistics, supply chain, account management, customer success, or project management.
• Strong customer relationship management and business development skills, including key account management and revenue growth.
• Excellent analytical and cross-functional coordination skills.
• Professional communication skills in Chinese and English.

Culture & Benefits

• Work with smart warehousing, autonomous delivery, and technology-enabled global supply chain operations.
• Collaborative, ownership-oriented, and fast-paced working environment.
• Competitive salary and opportunities to grow skills while contributing to international logistics operations.
• Inclusive workplace committed to equal employment opportunity.