Senior Digital Renewal Specialist

Location: Bucharest, Romania

Company

hirify.global develops software solutions and services for enterprise information management and digital transformation.

What you will do

• Manage service requests from internal and external customers and provide timely resolutions.
• Prepare renewal pricing and quotes, manage renewal pipelines, and send quotes to customers or partners.
• Process purchase order bookings, resolve booking failures, and maintain account, order, and data-quality records.
• Contact customers to obtain renewal confirmations, support upsells and expansions, and mitigate cancellations.
• Handle renewal cancellations, terminations, deprovisioning, credits, billing questions, invoices, and payment issues.
• Coordinate with customers, partners, billing, collections, and internal service teams to resolve issues.

Requirements

• Bachelor’s degree or equivalent work experience.
• 1–2 years of experience in Customer Success, Sales, Account Management, or a customer-facing role.
• Strong communication skills in English and French.
• Experience with Microsoft Office; experience with Salesforce, SAP, or Oracle Service Cloud is preferred.
• Strong organization, adaptability, attention to detail, critical thinking, and willingness to learn.
• Ability to manage ticketing-system requests, provide timely updates, and coordinate with internal experts.

Culture & Benefits

• Work in an environment focused on innovation, creativity, collaboration, and digital transformation.
• Partner with companies across enterprise information management projects.
• Inclusive workplace supporting diversity, collaboration, innovation, and personal growth.
• Reasonable accommodation is available during the application and recruiting process.