Customer Success Manager (Software)

Location: Remote, with occasional travel

Company

hirify.global provides software and subscription-based solutions for business clients.

What you will do

• Manage a defined portfolio of client accounts as the primary point of contact.
• Build account and success plans, conduct regular check-ins and quarterly business reviews, and drive measurable value realization.
• Own retention outcomes by identifying at-risk accounts, supporting renewals, and resolving client concerns.
• Guide onboarding, training, ongoing platform usage, and adoption of new features.
• Partner with Sales, Support, Product, Revenue Operations, and Retention teams to deliver a seamless client experience.
• Maintain account records, health scores, activity logs, renewal pipeline data, and adoption metrics in Salesforce.

Requirements

• Experience in customer success, account management, or another client-facing role in software or a subscription-based industry.
• French and English language proficiency required.
• Strong relationship-building, communication, organization, and prioritization skills.
• Ability to manage a diverse portfolio of accounts with competing priorities.
• Analytical mindset with the ability to use data to identify risks and opportunities.
• Familiarity with CRM tools, preferably Salesforce, and customer health scoring frameworks.

Culture & Benefits

• Remote work arrangement with occasional travel.
• Full-time position focused on long-term client partnerships and measurable customer value.
• Cross-functional collaboration across Customer Success, Sales, Support, Product, Revenue Operations, and Retention.