Customer Success Manager (Europe) (Remote)

TL;DR

Customer Success Manager (CRM/Revenue Intelligence): Owning onboarding, adoption, retention, and expansion for strategic accounts on a revenue intelligence platform integrated with modern CRMs, with an accent on Salesforce, data integrations, and commercial outcomes. Focus on building the Customer Success function from scratch, driving complex implementations, and using AI and data-driven insights to improve customer value.

Location: Remote, must be based in the European time zone

Company

hirify.global is a fast-growing, VC-backed revenue intelligence platform that helps RevOps and sales teams capture activity, manage pipelines, and forecast through deep CRM integrations.

What you will do

• Own a portfolio of strategic accounts and drive adoption, retention, renewals, and expansion.
• Lead onboarding and implementation activities, helping customers achieve measurable value quickly.
• Work with late-stage prospects and existing customers throughout the customer journey.
• Build the Customer Success function, including playbooks, processes, and operating standards.
• Collaborate with Sales, Product, Marketing, founders, and RevOps leaders to improve customer outcomes.
• Develop relationships across the global RevOps and Sales community.

Requirements

• 2–5+ years of experience in Revenue Operations, Salesforce Administration, Customer Success, or Solutions Engineering.
• Strong technical understanding of Salesforce, CRM systems, data integrations, and RevOps workflows.
• Proven experience with onboarding, implementations, retention, expansion, or related customer metrics.
• Ability to use AI to optimize departmental processes and apply data-driven decision-making.
• Strong cross-functional collaboration, executive communication, and stakeholder management skills.
• Must be based in the European time zone.

Nice to have

• Revenue Operations or Salesforce administration experience.
• Experience leading implementation teams for highly complex products.
• Deep knowledge of Salesforce data capture, pipeline management, and forecasting.

Culture & Benefits

• Remote work aligned with the European time zone.
• Flexible paid time off.
• Competitive compensation with performance-based incentives and equity.
• Close collaboration with company founders and experienced RevOps and GTM leaders.
• High-impact role in a customer-focused, velocity-driven environment.