EPI Manager III, Customer Engineer (Semiconductor)

Location: Hiroshima, Japan; on-site customer visits and 10% travel required. Relocation eligible.

Company

hirify.global develops and services materials science and engineering solutions used in semiconductor chips and advanced displays.

What you will do

• Develop customer relationships, conduct regular customer visits, and act as the primary interface with product divisions for technical support, training, spares, and reliability.
• Manage, coach, and direct customer engineers, including objectives, performance appraisals, salary and career planning, mentoring, and corrective actions.
• Prepare business reports, monitor the CSD Award and mentor programs, and execute escalation procedures.
• Plan customer accounts with the District Sales Engineer and provide system sales support plans to management, sales, and field engineering.
• Manage district financial forecasting and cost efficiency, with performance measured by financial results.
• Plan and execute system installations, process support identification, RMA procedures, and customer engineer hours tracking.

Requirements

• Experience managing customer engineering operations and providing direction to employees under established policies.
• Ability to analyze business situations and data, exercise judgment within defined procedures, and recommend policy changes.
• Ability to present technical information and gain cooperation from customers and internal stakeholders.
• Understanding of business objectives, financial performance, system installation, escalation, and RMA processes.
• Commitment to hirify.global' Standards of Business Conduct and compliance requirements.

Culture & Benefits

• Supportive work culture focused on learning, professional development, and career growth.
• Employee health and wellbeing programs with support at work and at home.
• Regular full-time employment with 10% travel.