Service Desk Technician

Location: Onsite in Rosslyn, Virginia, United States; 24x7x365 service desk coverage required.

Salary: $50,000–$60,000 per year, plus potential bonuses and additional incentives.

Company

hirify.global delivers technology services and builds teams supporting customers, including federal government clients.

What you will do

• Provide onsite ITIL-based service desk support for end users, mission-critical incidents, and VIPs.
• Troubleshoot PC, server, application, hardware, software, and connectivity issues.
• Interact with network services, software engineering, and application development teams to restore service and resolve underlying problems.
• Recreate user issues, provide technical assistance by phone, email, and in person, and act as a liaison with customers and clients.
• Monitor service desk queues, assign tickets to Deskside Support based on volume and skills, and perform quality checks.
• Provide equipment and software tutorials, produce weekly reports, and integrate knowledge management and training into service desk operations.

Requirements

• At least 2 years of experience with ServiceNow and/or Remedy.
• At least 2 years of help desk operations experience.
• Experience resolving PC, server, mainframe, application, hardware, software, and connectivity issues.
• Knowledge of Windows 7 and Windows 10 and experience supporting monitoring tools.
• High school diploma.
• Active Secret clearance, with eligibility for upgrade to Top Secret, and authorization to work in the United States.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Parental leave and dependent care support.
• Flexible work arrangements and professional development opportunities.
• Employee assistance, wellness programs, company-paid training or certifications, and potential referral or performance bonuses.