Help Desk Support Analyst (Entry-Level)

Location: Frederick, Maryland, USA; non-remote position at Ft. Detrick, MD

Salary: $50,000–$65,000 per year

Company

hirify.global delivers IT services and infrastructure, application development, cybersecurity, cloud, artificial intelligence, automation, and data analytics solutions to government clients.

What you will do

• Provide Tier I and Tier II technical support, troubleshoot hardware and software issues, identify root causes, implement solutions, and escalate complex incidents.
• Install, configure, maintain, relocate, and support desktop and laptop computers, mobile devices, printers, and other peripherals.
• Troubleshoot Windows, application, network connectivity, cabling, configuration, and printer issues.
• Manage service requests and incident tickets, including documentation, prioritization, tracking, and resolution within established service levels.
• Support account management, system access, workstation deployments, equipment upgrades, software installations, and technology refresh initiatives.
• Maintain technical documentation and collaborate with IT support teams to ensure continuity of operations.

Requirements

• U.S. citizenship and an active Secret (T3) security clearance, or the ability to obtain and maintain one, are required.
• IAT Level I certification or higher under DoD 8570/8140, such as CompTIA A+, Network+, or Security+ CE.
• At least one year of Help Desk, Service Desk, or technical support experience in an enterprise IT environment.
• Experience supporting Microsoft Windows desktop and laptop systems, Microsoft Office 365, desktop software, hardware, peripherals, printers, and network connectivity.
• Strong communication, troubleshooting, problem-solving, organizational, and customer service skills.
• Ability to perform physical IT support tasks, including lifting, transporting, installing, and organizing equipment.

Nice to have

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, or a related technical discipline.
• Experience supporting DoD or other regulated government IT environments.
• Experience supporting mission-critical systems, senior leaders, or VIP users.
• Ability to work independently, manage competing priorities, and support technical and non-technical stakeholders.

Culture & Benefits

• Work on mission-critical government and national security projects.
• Professional development, advancement, and long-term career growth opportunities.
• Paid holidays, paid time off, medical, dental, vision, disability, and life insurance.
• Retirement benefits, certification reimbursement, referral bonuses, and relocation reimbursement incentive.
• Work/life balance and a professionally diverse environment.