PC Support Technician

Location: Leavenworth, Kansas, USA; onsite and non-remote. U.S. citizenship and an active DoD Secret clearance are required. A relocation incentive is available.

Company

hirify.global provides IT infrastructure, application development, cybersecurity, virtualization, cloud, and mobility services to government clients.

What you will do

• Provide help desk and desktop support for military, civilian, and contractor personnel.
• Install, configure, image, upgrade, troubleshoot, and maintain computers, laptops, printers, mobile devices, peripherals, and related software.
• Diagnose network connectivity, cabling, adapter, and configuration issues.
• Manage service tickets, user accounts, system access, IT asset inventories, and technical documentation.
• Coordinate with the Network Enterprise Center and other IT support organizations on complex issues.
• Provide on-call support for scheduled maintenance, service interruptions, and mission-critical incidents.

Requirements

• U.S. citizenship and an active DoD Secret clearance.
• IAT Level II certification or higher under DoD 8570/8140, such as Security+ CE, CCNA Security, GICSP, GSEC, or SSCP.
• At least two years of experience in PC support, help desk, desktop support, or a related IT role.
• Experience supporting PC, workstation, and server hardware and software, including Windows administration.
• Experience troubleshooting network connectivity, cabling, network interfaces, operating systems, and business applications.
• Current certification in Microsoft Windows 10/11, Microsoft Server 2016/2019, or Microsoft Modern Desktop Administrator.

Nice to have

• Associate's degree in Computer Science, Information Systems, Information Technology, or a related field.
• Experience in a Department of Defense environment or supporting mission-critical systems and VIP users.
• Strong communication, organizational, prioritization, troubleshooting, and interpersonal skills.
• Ability to work independently with minimal supervision.

Culture & Benefits

• Full-time employment supporting mission-critical government operations.
• Paid holidays and paid time off.
• Medical, dental, vision, life, and short- and long-term disability coverage.
• Retirement benefits, referral bonuses, relocation reimbursement incentive, and certification reimbursement.
• Work-life balance and employee well-being focus.