Senior Desktop Support Technician (Enterprise IT)

Location: Franklin, Pennsylvania, USA 16323 — onsite position. The role also provides remote support and may require travel to other supported locations.

Salary: $60,000–$70,000 base pay annually.

Company

hirify.global develops technologies, equipment, and services for construction, mining, forklift, industrial, and forestry markets.

What you will do

• Provide advanced support for endpoints, applications, peripherals, conference-room technologies, mobile devices, and other workplace technologies at the Franklin location.
• Support regional and enterprise sites through remote troubleshooting, ServiceNow queue management, onsite travel, and temporary coverage.
• Lead troubleshooting and root-cause analysis for hardware, software, connectivity, endpoint, and application issues.
• Support endpoint replacements, operating-system upgrades, application deployments, workplace technology changes, and other enterprise projects.
• Create technical documentation and improve support processes, consistency, and operational efficiency.
• Guide and mentor Enterprise Support Technicians and participate in technology evaluations and continuous-improvement initiatives.

Requirements

• 5+ years of progressive IT support experience, including advanced endpoint troubleshooting and user support.
• Experience with Windows operating systems, Microsoft 365, endpoint management tools, hardware lifecycle management, and enterprise support processes.
• Ability to diagnose and resolve complex technical issues while providing strong customer service.
• Experience collaborating with Networking, Infrastructure, Security, Architecture, and Applications teams.
• Associate degree in Information Technology, Computer Science, Engineering Technology, or a related field preferred; equivalent education and experience considered.
• ITIL Foundation and technical certifications are preferred.

Nice to have

• Experience supporting engineering, manufacturing, or industrial environments.
• Experience supporting geographically distributed users or multiple business locations.
• Familiarity with Intune, SCCM, ITIL principles, incident management, and problem management.

Culture & Benefits

• Medical, dental, vision, HSA, and wellness programs.
• 401(k) and employee savings programs.
• Vacation and designated holidays.
• Employee and family assistance, disability, and life insurance benefits.
• Employee learning and development programs.
• Inclusive environment focused on collaboration, perseverance, authenticity, and sustainable innovation.