Inbound Sales Associate

Location: Fully remote, associated with Heraklion, Crete, Greece

Company

hirify.global provides a range of products and services supported by a customer experience organization based in Heraklion, Crete.

What you will do

• Manage relationships with existing and potential customers through phone, chat, tickets, and other communication channels.
• Identify sales opportunities, promote products, handle renewals and billing requests, and support customer satisfaction.
• Conduct cross-selling and upselling activities, negotiate pricing, and manage discount requests according to company policy.
• Resolve customer issues and complaints while reporting bugs and suggesting process improvements.
• Prepare sales reports and dashboards covering KPIs, customer feedback, market trends, and new business opportunities.
• Collaborate with sales, marketing, and other departments and participate in sales-related projects.

Requirements

• At least 2 years of experience in a similar role.
• Excellent written and verbal communication skills in Greek and English.
• Professional, friendly customer support skills and strong problem-solving abilities.
• Solid sales and negotiation skills with an understanding of sales performance metrics.
• Experience with reporting and data analysis.
• Strong teamwork, organization, time management, and results-oriented execution.

Nice to have

• IT background or technical aptitude.
• Knowledge of the relevant products and services.

Culture & Benefits

• Fully remote work arrangement.
• Full-time employment.
• Inclusive environment centered on respect, openness, diversity, and trusted collaboration.
• Continuous learning to maintain current product and technical knowledge.
• Opportunities to contribute beyond core responsibilities and develop within the organization.